FAQ

What is our company’s specialization?
Our company excels in providing comprehensive property maintenance services, offering a broad range of upkeep solutions and expert repair work.

What distinguishes our property maintenance services from others?
Our specialized team brings in-depth expertise across various fields, such as HVAC, roofing, carpentry, tree removal, masonry, decking, electrical systems, plumbing, and more. This diverse skill set allows us to take a holistic approach to maintaining your property.

How do we ensure compliance with local regulations?
We prioritize strict compliance with local regulations by consistently obtaining permits when necessary. Our systematic approach includes detailed documentation, inspections, and all necessary steps to properly close out permits once work is completed.

What makes our emergency services reliable?
Our team is available for after-hours and emergency services, based on availability. Whether for urgent repairs or essential maintenance, we are here to promptly address your needs with efficiency.

Where do we source our job opportunities?
We have a dedicated internal team actively pursuing and managing opportunities within our service regions, ensuring a continuous stream of projects.

How do we maintain the professionalism and reliability of our team?
We place great emphasis on the vetting process, performing thorough background checks, reference verifications, and evaluating both professional qualifications and personal character.

What software/programs do we use to operate our business?
We utilize PPW.

What is our response time for scheduling appointments?
We aim to schedule appointments within 24–48 hours of receiving a work order, prioritizing fast and efficient service.

How do we keep customers informed about the progress of their projects?
We prioritize transparent communication with our customers, providing updates twice a week. Additionally, we are happy to offer more frequent updates if requested. Keeping our customers informed is a vital part of our service.

Do we provide detailed estimates, and how quickly can customers expect them?
Yes, we provide detailed estimates within 24 hours following an inspection, ensuring clarity and transparency in all aspects of our services.

How do you keep customers informed during a work order?
We ensure clear communication by offering detailed updates through pictures. This includes “before” images, progress shots throughout the work order, and “after” images once the job is complete. This visual approach keeps our customers engaged and informed throughout the entire process.

How is the cost estimate for our work orders determined for our customers?
The cost estimate for our work orders is carefully calculated, considering factors such as the type of service, required materials, and the overall scope of the project. To ensure fairness and transparency, we provide estimates that are in line with market standards, offering both quality and competitive pricing. Once the estimate is presented, we await customer approval before moving forward. The final invoice will reflect the approved cost, ensuring a clear and accurate account of the agreed-upon expenses for the completed services. This process guarantees that our customers have control over the financial aspects of the project from start to finish.